Wednesday, July 16, 2014

The Role of Trees in Historic Neighborhoods

Trees were on the minds of many Michiana residents following the storms in early July. Fallen limbs and toppled trees damaged homes and property, knocked out electricity, and required extended cleanup.

Like many things in the background of our day-to-day life we may not think about the trees in our neighborhoods very much – until we’re forced to, either by storms, or the calendar, when it’s time to rake – again…

It’s easy to think of our neighborhoods as made of separate individual pieces - our homes, businesses, streets, the open spaces, parks and trees - but in reality they are not independent.  All of these parts combine to form the unique places we live and work. Think about recent changes in your own neighborhood; the last time a new building went up, or one came down, think about recent (or ongoing) road construction, or maybe look at the empty space down the street where that tree stood until the last storm.

These sorts of changes can affect the entire neighborhood, for both residents and visitors. The impact can be more dramatic in historic neighborhoods, where the trees themselves may be historically significant as well as contributors to the overall character of the landscape.

This was the case in many historic neighborhoods in downtown South Bend.  The Historic Preservation Commission of South Bend and Saint Joseph County  (HPC) documented damage in a number of historic districts and local landmarks including downed trees and damaged homes and cars.  Just one example is in Howard Park, listed in the National Register of Historic Places, where efforts are underway to clean up several downed trees and repair significant storm damage to the Works Progress Administration-era cottage.

Of course, safety, restoring electricity, and repairing damage are top priorities in the recovery efforts, but keeping preservation in mind when making these decisions goes a long way toward avoiding any unintended impacts to our neighborhoods. Damaged limbs and other tree hazards must be taken very seriously as a risk to public safety, but once the immediate threat is addressed, several options are available to proactively manage trees, balancing preservation and safety.

The HPC has prepared guidelines for each of the nine local historic districts in South Bend (available on their website). These address the unique histories, buildings, and environment of the individual neighborhoods, and include standards for maintaining elements that reflect the district’s character, regarding both structures, and natural elements. In general, the guidelines recommend removing trees only due to damage, disease, or if the tree threatens a structure, or is otherwise unsafe.  When planting new trees the guidelines also recommend choosing certain tree species that reflect the historic character and correspond to the ecological setting of the district.  Preventative maintenance can extend the life of a tree, some of which may be performed by homeowners or volunteers, such as proper mulching, or simple regular inspections. Others, such as pruning, cabling, or aeration should be performed only by a certified arborist.

Many properties in these districts have trees, either individually in yards, standing along streets and sidewalks, or in greenspace. Some of these trees were likely planted immediately following the initial construction of homes, or individually chosen to remain in place by the builders. Others though likely predate construction, such as the large stand of oak trees in the Riverside Drive District that may date to the late 1800s.

These trees contribute to the character of these neighborhoods in many ways. The overhead canopy in the Edgewater District creates the effect of an entrance to the neighborhood, distinguishing it from the surrounding area.  The trees planted along the sidewalks in the River Bend District help create a separate space for pedestrians by separating the sidewalk from the street. Trees also help to link many of these neighborhoods to the St. Joseph River, to open spaces such as Leeper and Shetterly Parks, and to adjacent districts.

Whether in a formally designated historic district, or other neighborhoods, trees shape the character of our community. Along with providing ecological benefits, shade, and space for recreation, they also connect us to our past  - either by allowing us to stand in the same place as the French explorer LaSalle at the site of the former Council Oak in Highland Cemetery, or to simply climb the same tree that your grandfather did when he was young. By incorporating a little preventative maintenance and enlisting a professional arborist when necessary, we can help preserve the important places in our community.


Note - I would like to thank Elicia Feasel, Assistant Director of the Historic Preservation Commission of South Bend for her input and suggestions, including providing details about the storm damage.


Wednesday, July 2, 2014

Toward a Healthy Client – Consultant Relationship

Consulting is simple. But don’t make the mistake of equating “simple” with “easy”.
    
You may have heard some version of the story where, after quietly examining a malfunctioning machine, an outside expert marks an “X” showing the machine’s owner where to strike with a hammer. The owner follows this advice, and finding the machine fixed, happily turns to the expert, asking “How much do I owe you?” The expert responds “$10,000.” The owner, astonished, replies “All you did was draw an ‘X’, how can that cost $10,000?” The expert then shows an invoice listing two charges:

  • Drawing an ‘X’ - $1.00.
  • Knowing where to put it - $9,999.00.
The story illustrates the difference between the value of an action and the expertise behind it. This is the essence of consulting – providing expert advice. The expert in the story is paid for the results derived from his expertise – the machine is fixed.

The Role of the Consultant
Put simply, the role of the consultant is to improve the client’s situation – that’s it.

Unfortunately many consultants are unable to make the distinction between this concept and the less beneficial practice (to both the consultant and the client) of “doing whatever the client says.”

If the client can accomplish their objectives by simply directing subordinates, why waste time and money hiring an expert? The consultant is a peer of the client, a partner, working in collaboration to improve a situation. Both parties benefit from this.

“Your project is our priority” is a common theme of many consultant’s marketing materials. This sounds good – but;

1 - Would anyone really claim otherwise?
and,
2 -Generic platitudes like this lack any kind of real meaning without the behaviors to support them.

The consultant’s priority is to stay in business (unless it’s a hobby – and I’m not sure how many clients are interested in hiring a weekend warrior). How well can a consultant focus on helping their client if the consultant is worried about keeping the lights on?

To be clear, I’m not suggesting that consultants should offer their clients a mediocre effort or avoid going the ‘extra-mile’. Quite the contrary. To offer the best service, consultants themselves must carefully consider their own role in the client-consultant relationship.

As with any significant relationship, there must be balance or the relationship will eventually break down despite the best efforts, however well meaning, of either party. The following lists several productive (and counter-productive) behaviors that consultants often employ in their client relationships. Of course none of the ‘productive’ behaviors guarantee a successful client relationship, but they make it more likely by helping to create balance. Conversely, spending too much time on the ‘counter-productive’ side leads to an imbalance in the relationship, putting it, and ultimately the consultant themselves, at risk of failure.

Productive
Counter-productive
Viewed by the client as a peer, an expert
Viewed by the client as a subordinate
Actually listens to the client
Anticipates what the client will say – and replies with prepared response
Focuses on providing value
Focuses on methods
Focuses on helping the client
Focuses on the sale
Provides a customized solution
Provides a commodity
Focuses on the result
Focuses on the deliverable
Provides what the client needs
Provides what the client wants
When feasible, bases fees on the value provided, allowing for fair compensation for the consultant and a great return on investment for the client – both parties benefit from quality, speed, and efficiency.
Bases fees on units – time, materials, or a combination, creating a conflict of interest – a quicker or more efficient outcome benefits the client, but is a detriment to the consultant and vice-versa.


To have the best opportunity for success, you must put yourself in the best position possible.  As with most significant relationships, there must be balance in the client-consultant relationship. Without it, the relationship will eventually decline, to the detriment of both parties.